Frequently Asked Questions and Answers

The New Look - Automotive Reconditioning At Its Best

FREQUENTLY ASKED QUESTIONS & ANSWERS

1. What is paintless dent removal? Paintless Dent Removal (PDR) is the art of removing dings and dents from vehicles requiring the technician to get behind the damaged panel and, with a range of metal rods, gently and patiently massaging the dent out to its original form.

2. What kind of dents can be fixed? 95% of small dings (quarter size or smaller) can be repaired to look perfect or near perfect. Occasionally, a ding will be in an inaccessible position on the car or the metal is stretched too far to ever work it back to its original form. The larger the dent the less likely it can be repaired. However, dents as large as a basketball can be repaired assuming the metal in not wrinkled, the paint isn’t too damaged and it is in a decent location where access is possible.

3. Will my dents be completely gone? Small dings will usually come out perfect whereas large dents will usually range between 90 to 100% depending on the size and location. Sometimes a dent on the lower part of a panel will look great even if only 85 to 90% is achievable. As owner and operator of The New Look, I guarantee all my work and you will be informed in advance what your dent will look like upon completion.

4. Will my dents come back? No, absolutely not. Once the metal is shaped back to its original form it is permanent.

5. Will my paint be damaged in the process? No. Paint technology is improving every year. As long as the dent is removed properly, slowly and gently your factory paint will stay intact.

6. Can I remove dings myself? Realistically no. There are “do it yourself ding remover” ads on TV where they demonstrate how to pull a dent out from the outside using glue. This is not recommended. You may get lucky and get some improvement, but you can also make matters worse. These commercials create an illusion of how dents are removed. Remember this; DENTS DON’T POP OUT! They need to be worked out slowly. These commercials rank right up there with the fitness commercials that say you can lose 10 pound in 10 days by strapping something on your belly while you watch TV.

7. Will you have to drill to access my dent? The majority of dings can be removed without drilling. With larger dents all the necessary steps will be taken to avoid drilling, but the larger the dent the more likely drilling will be necessary. If properly done drilling is part of the business. However, each client will be informed in advance of his or her options and any hole drilled will be properly plugged and rust proofed.

8. What Benefits does PDR have over a tradition body shop? PRICE-A body shop will charge any where from 300 to 600% more to repair your dings and dents. TIME- Paintless Dent Removal repairs average about an hour. Since The New Look is a mobile service, I can come to your home or office for you convenience. A body shop on the other hand, will probably need to take your car ranging from a couple of days to as much as a week. PAINT-The New Look maintains your factory paint. There is no substitute for the vehicles factory paint because it is baked on at a very high temperature before any rubber, plastic or glass is installed. This creates a finish that even the best body shop can’t duplicate.

9. If I have a lot of dents or would like multiple services done do I get a discount? Yes. The depth of the discount will range from job to job but you can expect at least a 10% discount.

10. I’m selling my car. Do I even need to bother with the dents? It’s a very good idea. Think about it this way—how do used car lots make such a huge profit on old vehicles? Used car lots pay companies to take out dents, do paint work, repair windshields, fix upholstery, and do complete auto detailing to make their vehicles look their best. They know for the small investment they make up front, they will get their money back and more in sales. In many cases they will get a 10 to 1 return on their money.

11. Is it worth me fixing the dents if I am leasing my vehicle? Yes. Having your dents fixed before turning in your leased vehicle will cost you less than what the leasing company will charge you for wear and tear on your vehicle.

For more information, please contact us at (619) 334-5650 or info@autonewlook.com.